Customer Support Associate

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include:
1. Responding to customer inquiries via phone, email, or live chat
2. Troubleshooting technical problems and providing solutions
3. Recording and updating customer information in databases
4. Escalating complex issues to higher levels of support
5. Maintaining a high level of knowledge about company products and services
6. Providing exceptional customer service and building positive relationships with customers
7. Collaborating with other teams to resolve customer issues and improve processes
8. Staying current with industry developments and updates to company policies
9. Continuously seeking ways to improve customer experience and overall satisfaction.
Qualifications:
1. Excellent written and verbal communication skills
2. Strong problem-solving and decision-making abilities
3. Ability to multitask and prioritize tasks effectively
4. Knowledge of customer service principles and practices
5. Previous experience in a customer support role
6. Familiarity with CRM software and ticketing systems
7. Positive attitude and a desire to help customers.