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14 Dibber Jobs
Customer Support Associate
Dibber
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Long Description
Key Responsibilities:
- Reach out to potential parents from the leads database and explain the benefits of the school s programs.
- Attend to incoming calls, emails, and walk-ins, providing comprehensive information about admission procedures, curriculum, fee structure, and school facilities.
- Encourage parents to visit the school by scheduling tours, meetings, and follow-ups. Ensure a seamless experience during the visit.
- Convert leads into walk-ins and admissions through effective communication, persuasion, and a thorough understanding of the school s value proposition.
- Maintain a detailed record of inquiries, follow-ups, and successful admissions using the CRM system. Track all activities and generate reports as needed.
- Support the admissions team during school events, open houses, and exhibitions to boost visibility and create engagement with prospective parents.
- Build strong relationships with parents, addressing their queries and concerns effectively and ensuring a positive experience throughout their interaction with the school.
Skills Qualifications:
- Bachelor s degree or equivalent
- 1-3 years of experience in customer support, lead generation, or admission consulting. Prior experience in educational institutions is an added advantage.
- Excellent verbal and written communication skills in English and local languages. Strong persuasive skills are essential.
- Must be customer-oriented with a knack for engaging parents, addressing concerns, and guiding them towards choosing the school.
- Must have a friendly, warm demeanor and the ability to handle multiple inquiries at once.
- Passionate about hitting targets and generating admissions through active lead management.
- Familiarity with basic CRM tools, Microsoft Office (Word, Excel), and email etiquette is required.
Short Description
Do you dream of a job where you have every opportunity to develop and grow both professionally and personally while doing the world s most important jobWelcome to Dibber!!
Dibber is a global family-owned early childhood education group from the Nordics developing and running over 500 ECD centres and schools in 10 countries and growing strongly. Now it s time to start our journey in India.
We develop and manage world-class Early Childhood Development (ECD) centres. The purpose - to make all children experience and believe they are valuable -brings us to work every day. We create experiences for children and their parents or guardians which have a positive impact on their lives. We continuously develop pedagogy, curriculum and concepts designed with holistic child development at heart.
Dibber Pedagogy focuses on creating a learning environment for children to develop lifelong learning competencies built on attitudes, knowledge, and skills and to help them succeed in their future education, work, and life. Through every layer of the Dibber Childhood (our pedagogical framework), each child in our preschool goes on a magical learning journey.
Our Dibber Heart Culture provides a warm and inclusive atmosphere - for children and employees. We care about each other. We treat others with the kindness and respect we wish to receive. We create positive experiences, and we invest our hearts in what we do and in relationships with each other.
Job Title: Customer Support Associate
Location : Bangalore (Onsite)
Department : Operations
Experience : 1 to 3 years
Department : Operations
Experience : 1 to 3 years
Job Summary:
We are seeking an enthusiastic and results-driven Customer Support Associate to join our admissions team. The ideal candidate will have excellent communication skills, a passion for education, and the ability to generate and convert inquiries into walk-ins for the preschool. You will play a pivotal role in guiding parents through the admission process and representing the brand positively.
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City: Bengaluru
Location:
Employment Type: Full Time, Permanent
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based on 10 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Dibber Benefits
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