Assistant Manager

Job Role:
As an Assistant Manager, you will be responsible for overseeing the daily operations of the organization, Develop productive, Address operational issues and concerns. You will lead a team of professionals and collaborate Attain clients meetings & understand the requirements shared, Understanding clients' SLA & achieving the same.

Key Responsibilities:

• Supervising daily operations of the organization.
• Develop productive, profitable and achievement oriented working environments for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent client services.
• Educate the operations team on best practices, company policies and service excellence standards.
• Team Leadership Lead, train, and motivate the operations team to meet objectives, maintain high levels of performance, and achieve company goals. : Lead, train, and motivate the operations team to meet objectives, maintain high levels of performance, and achieve company goals.
• Oversee and manage the day-to-day operations of the business, ensuring all processes run smoothly and efficiently.
• Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
• Determine staffing requirements, work assignment and schedules for new projects.
• Generate operational reports for management as needed.
• Setting deadlines for the team.
• Frequently monitoring team and Team Leader's performance and giving positive feedback to team members individually for their career development.
• Attain clients meetings & understand the requirements shared by effective communication among the team.
• Understanding clients' SLA & achieving the same.

Required Experience:

• Excellent verbal and written communication skill.
• Strong Organization Skills.
• Knowledge about excel.
• Exhibiting patience in order to appease the most difficult clients.
• Skilled Negotiator.
• Decision Making.
• Time Management.
• Team Management.