Operations Manager - Noida

Job description

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with "Operations Manager" to participate in ongoing projects.

Job Description:

• Handling client calls/meetings
• Handling concerns/escalations raised by client.
• Plan, execute, monitor and report on your domain of responsibility.
• Collaborate with the Management to address business challenges and work on solutions together.
• Anticipate on new requirements and new business to prepare the teams to deliver on these new activities.
• Implement metrics and tools to study and predict customer/client behavior in a scalable way with the purpose to maximize business expansion.

Preferred candidate profile:

• Self-motivated, proactive team player, with excellent inter personal skills and ideas to inspire customer loyalty, adoption and build relationships.
• Should have worked as Operations Manager with US/UK/customers.
• Strong communication skills with ability to influence client.
• Creative and innovative mindset on how to analyze a situation and take actions.
• Track record of delivering exceptional customer outcomes and revenue impact.
• Ability to organize and manage multiple projects which are complex in nature and across diverse teams and locations.

Qualifications and Skills:

• Masters degree. A Masters degree in Business Administration would be preferred.
• Excellent written and verbal communication skills.
• Phone and email etiquettes to effectively address customer/client queries.
• Minimum four to five years experience in a similar role.

Mandatory Requirement: BPO Managerial level Experience

Designation: Manager- Operations

Job type: Full Time (WFO)

Address:

Cogito

A-83, Sector-2, Noida

(Nearby sector 15 metro station)

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Regards,

Team HR

Cogito-Noida