Secretary (Retail Banking Group- Operations)

- Understanding the fundamentals of retail banking operations, including processes, products, and services.

- Familiarity with banking regulations and compliance requirements.

- Knowledge of office management and administrative procedures.

- Understanding customer service standards and practices.

- Ability to manage multiple tasks, prioritize effectively, and maintain organized records.

- Strong verbal and written communication skills to interact with internal teams and external stakeholders.

- High level of accuracy and attention to detail in handling documents and data.

- Ability to identify issues, analyze problems, and implement effective solutions.

- Ability to build and maintain positive working relationships with colleagues and customers.

- 7+ years experience in an administrative or secretarial role, preferably within the banking or financial services industry.

Experience working in a regulated environment, ensuring compliance with policies and procedures