Operations Lead

In Scope of Position based Promotions (INTERNAL only)

Job Title: Operation Lead

Corporate Title: VP

Location: Jaipur, India

Role Description

• Individual will provide daily support and guidance to staff within the department and will work closely with AVPs (direct reportees) and Head, to address operational issues.
• Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams.
• Applicant will be responsible for transitioning of any new process from formulating strategy, implementing strategic & tactical solutions.
• Other responsibilities include cross -training, succession planning, Preparation of Management reports Departmental initiatives, and interfacing with the different departments to ensure timely and accurate processing of all activities on daily basis within the given timelines.
• VP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives etc.

Your key responsibilities

• Effectively Manage a team size of up to 40-45 individuals.
• Managing Middle office processes for PB Ops APAC- like reporting, Payments processing, Order management, Business control, corporate action etc.
• Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
• Reviewing daily benchmark reports (KPIs) for each of the process lines with the counterparts and working to improve the process.
• To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes.
• Team development and motivation through strong engagement models, effective employee communication and administering reward and recognition.
• Driving Process Improvement through innovation, and involvement of all.
• Conduct regular operational performance reviews and participate in monthly self-assessments.
• Effectively manage risk and foster a robust control environment.
• Building a strong mechanism to take care of volume peaks during peak season (If any)
• Ensure team morale and motivation is high through team building and regular interaction.
• Effective Delegation to direct reports.
• Grooming of AVPs and Associates

Your skills and experience

• Prior experience in Private Banking Ops and Reconciliation / Payment / Trade Support/ Fund Op/ Reporting is a must.
• Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.
• Ability and willingness to work in shifts is a must.

Experience/Exposure

• Graduates with good academic records.
• Total experience 12 years Plus in same industry is a must.

How we'll support you

• Training and development to help you excel in your career.
• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.