Operations Manager - German Language , VP

Role Description

The individual should be able to deliver on KPIs/ KRIs related to Private Banking Operations.  Is expected to motivate & lead the banking function with a team Size of 50-75 people. Ability to transition the work form our offshore location & stabilize it as BAU function by closely interacting with multiple stakeholders within bank.

What well offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Create an environment of very strong Governance with a clear direction of driving efficiency & managing Stakeholders expectations & KPIs within the organization across various processes e.g., Banking Services, Investment functions etc . Review the way processes are conducted to come up with a plan of making the organization efficient by driving standardization, and automation.
• Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. Eliminating redundancies and automation of repeatable tasks and reducing variation Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to have the right operational Control.
• Plan & design resourcing strategy to manage work volumes, Support design of succession plans for key team members. Process: Build Efficiency & Innovation
• Overall responsible for a 50-75 members team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels.
• Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs.
• Motivate, support and develop staff to enhance their ability & adapt to a continuously evolving business environment.
• Building the next level leadership by identifying and coaching potential successors.
• Regular assessment of team members, development of team through training & cross training.

Your skills and experience

• Should have extensive hands on operating and domain experience of Banking/ Financial operations with added expertise of German Language Proficiency.
•  Should have Led a   Considerable Team size covering various functions within Banking/ Financial operations space.
• Should have exposure of managing Stakeholders, ability to manage expectations & push back wherever the situation warrants.
• Strong communication and negotiation skills with German Language Proficiency ( B2/ C1 ).
• Strong risk background /culture with ability to identify future risk
• Ability to understand and analyse complex problem and provide effective tactical and strategic solution.
• Keeping the team engaged & motivated.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs