RTM-Client Service Officer, AS

Role Description

RTM-Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under child care assistance benefit (gender neutral)

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Account Opening/Maintenance/closure for various regions in EMEA.

Prepare and review Tax related -ITRA documentation for Europe markets

Knowledge of Invoice and billing preparation for clients

Autobahn implementation and support.

Client management related admin activities.

Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing

Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository

Proactive client-specific transmission of information to the client

Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone

Prompt and competent clarification of client complaints

Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines

Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions

Processing of rights claims in terms of transactions over the ex-date (RCL)

Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures

Documentation of client communication (Phone call, CSS)

Supervision and prompt clarification of short positions on the part of the client

Prompt controlling and release of invoices in (Billing application)

Identification of the need for client visits, their initiation and where necessary, participation

Your skills and experience

Knowledge of markets and settlement practices across European markets

Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.

Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions

Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)

Oral and written fluency in English/German and possibly other languages

Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints

Preparedness to take on back-up functions

Cooperation within the team, beyond the team (live an open door policy) and adjoining departments

Realistic priority-setting under consideration of the total scope of tasks set

Efficient, structured, independent and autonomous working

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs