Client Service Officer, Associate

Role Description

• Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.
• ICM Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs.

Your key responsibilities

• Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
• Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
• Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
• Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
• Handling of the internal fee and billing scheme

Your skills and experience

• Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)
• Sound understanding of Payment Systems (SEPA; EBA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
• Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
• Strong ability to work independently and under tight deadlines and support the CSOs in other locations on an as needed basis
• Business language is English; Spanish or Portuguese language skills are an additional asset