Client Implementation Specialist, AVP

The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s).

Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues.

Your key responsibilities

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Adonis
• Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

• Proficiency in German speaking and writing; able to communicate in German with clients. Language skills: fluency in German (5-6 years of experience)
• 5-8 years of handling client facing role.
• 4-5 year of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German.