Business Process Re-engineering, AVP

Know Your Customer (KYC) Operations play an integral part in the firms first line of defence against financial crime, reducing the risk of working with new clients (primarily KYC risk), whilst ensuring client relationships are on-boarded and maintained efficiently.

You will be responsible for defining strategic business design principles and process enhancements needed to achieve a scalable KYC process founded on systematic capture and assessment of client data, providing the opportunity to lead implementation of enhanced processes in line with overall KYC migration strategy. The role will provide support to Production and Transformation organisation, ensuring business design principles and process implementation changes achieve stated objectives in a method consistent with all aspects of Target Operating Model design Tech Architecture and Banks standards.

Your key responsibilities

• Accountable for strategic, end-to-end design of global KYC processes driving data reuse and automation throughout the workflow
• Leading facilitating virtual process modelling workshops, responsible for graphically representing how business is done (as-is) or how business is to be done (to-be) across a business unit, country, regions or globally, using BPMN2.0 and applying the banks modelling standards
• Defines, measures, and explores current state processes to agree areas for simplification, standardisation and/or automation using methodologies such as Lean Six Sigma
• Determine migration tollgates including dependencies on data strategy; screening rationalisation & performance; Event Driven Review effectiveness; Implications of Account Activity Review; Requirements on Preventative Controls; Fulfilment effectiveness.
• Validate the regulatory and policy environment through partnership and syndication of plans, partnering with technology and business stakeholders to define implementation options and roadmap
• Devise impact assessment of approach in collaboration with Process Optimisation Management, Product Owners and Production Steering stakeholders
• Provide fact-driven root cause analysis and hypotheses based on data analysis to discover areas that need improvements

Your skills and experience

• Prior experience and subject matter expert in Client Lifecycle KYC
• Must have strong organisation skills, a proactive approach with the ability to work under pressure and within tight deadlines with no loss of accuracy with an ability to work independently, attention to detail and can multi-task
• Ability to conduct problem solving sessions and drive design focused outcomes
• Excellent relationship management and influencing/negotiation skills, including those located remotely
• Experience in using lean processing methodologies such as Six Sigma; Robust attention to detail with competency in analytics statistics
• Experienced in business process modelling of large complex processes using an enterprise modelling tools

Behaviour skills

• Excellent communication skills (verbal written and facilitation) with ability to converse clearly with stakeholders from all cultures and levels within organisations
• Robust attention to detail with competency in analytics statistics
• Excellent Stakeholder Management skills
• Excellent attention to detail and analytical skills
• Ability to work well in a global and virtual team, under pressure and multi-task
• Desire to work in a fast paced, challenging environment
• Self-motivated, independently, fast thinking, dynamic with exposure to internal and external stakeholders
• Experienced in working in a diverse, multicultural global organisation