Operations Lead

In Scope of Position based Promotions (INTERNAL only)

Job Title: Operations Manager, VP

Role Description

The individual should be able to deliver on KPIs/ KRIs related to Private Banking Operations. Is expected to motivate & lead the banking function with a team Size of 50-75 people. Ability to transition the work form our offshore location & stabilize it as BAU function by closely interacting with multiple stakeholders within bank.

Your key responsibilities

• Create an environment of very strong Governance with a clear direction of driving efficiency & managing Stakeholders expectations & KPIs within the organization across various processes e.g., Banking Services, Investment functions etc . Review the way processes are conducted to come up with a plan of making the organization efficient by driving standardization, and automation.
• Set up a New Change the Bank organization within the group to drive & manage a Change & Innovation Roadmap. Work very closely with Senior Bank stakeholders to drive this journey together and build a partnership with the Bank. Eliminating redundancies and automation of repeatable tasks and reducing variation Provide a direction to both Run the Bank and Change the Bank organization to move towards a data driven approach to have the right operational Control.
• Plan & design resourcing strategy to manage work volumes, Support design of succession plans for key team members. Process: Build Efficiency & Innovation
• Overall responsible for a 50-75 members team to ensure the Team is set up with the right pyramid, skillsets and diversity across Levels.
• Define key Objectives & KPIs for each of the Teams within the organization & provide the right guidance & leadership to enable the Teams to achieve these KPIs.
• Motivate, support and develop staff to enhance their ability & adapt to a continuously evolving business environment.
• Building the next level leadership by identifying and coaching potential successors.
• Regular assessment of team members, development of team through training & cross training.

Your skills and experience

• Should have extensive hands on operating and domain experience of Banking/ Financial operations with added expertise of German Language Proficiency.
• Should have Led a Considerable Team size covering various functions within Banking/ Financial operations space.
• Should have exposure of managing Stakeholders, ability to manage expectations & push back wherever the situation warrants.
• Strong communication and negotiation skills with German Language Proficiency ( B2/ C1 ).
• Strong risk background /culture with ability to identify future risk
• Ability to understand and analyse complex problem and provide effective tactical and strategic solution.
• Keeping the team engaged & motivated.