Cash & Trade -Implementation (German) AVP

Role Description

• Client Implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements).
• Work includes Implementing top-tier solutions for corporate clients and financial institutions.
• Delivering seamless product(s)/service(s) setup and streamlined installation processes in compliance with internal and external policies and regulations.
• Monitoring and evaluating product performance and client feedback to generate new product ideas and identify product/service features that need to be changed to meet client needs.
• Liaising with other areas of the bank to implement these changes

Your key responsibilities

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Adonis
• Manage each cases using internal case management tool

Your skills and experience

The person required for the above position should have the following profile:

• Proficiency in German speaking and writing (Preferably B2 and above); able to communicate in German with clients. Language skills: fluency in German (5-6 years of experience)
• 5-8 years of handling client facing role.
• 4-5 year of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German.