Customer Service Engineer (Civil Engineer with Autocad )Technical

Role & responsibilities

1. Customer Engagement & Support

• Perform extensive fieldwork, including site visits, to engage directly with customers.
• Conduct site visits, meetings, and sessions for customer inquiries and

technical support.

• Assist in decision-making with technical insights and estimations.
• Resolve customer grievances, ensuring high satisfaction and

consistent follow-ups.

2. Sales & Lead Management

• Generate and convert influencers (masons. Civil engineers /

architects) leads, exceeding sales targets.

• Utilize CRM for tracking customer data and sales activities.

3. Market Development & Relationship Building

• Enhance brand visibility through marketing and relationship-building

with industry professionals.

• Strengthen dealer and influencer relationships, participating in

campaigns and product demos.

4. Complaint Resolution

• First-contact resolution for complaints, with escalation as needed for

long-term solutions.

5. Data Management & Reporting

• Accurately maintain CRM data, monitor influencer / dealer

interactions, and report for strategic insights.

Preferred candidate profile

Educational Qualification: Diploma / Degree in Civil Engineering with

mandatory AutoCAD working knowledge & application skills with basic

sales experience.

• Experience: 2-3 years in Sales Support & Solutions (Construction Industry:

preferably from Steel /TMT, Cement, Paints etc. )

• Age Preference: 23-28 yrs.
• Gender: Male Only
• Job Type: Field (extensive travel )

Perks and benefits

Compensation and Benefits:

• Incentives & Reimbursements: As per company policy (includes telephone,

travel allowances etc. )

• Additional Requirements: Smartphone, two-wheeler, and valid driving license

(mandatory)

Apply: Immediate Joining preferred