Deputy Manager - Operations ( Medical Coding, IP DRG )

Primary Responsibilities:

• Maintain knowledge of coding and billing requirements and regulatory changes
• KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
• Quick turnaround using logical understanding of data
• Manages overall personnel, performance, and discipline of the assigned project(s)
• Provide expertise and leadership in assigned functional area
• Manage relationship with internal stakeholders and functions
• Manage all client interaction and client communication. Should front end the relationship with the client
• Review and analysis of periodic reports and metrics
• Evaluation of operational practices and procedures
• Provide support to quality initiatives targeted towards process improvements
• Actively involved in the internal audit support, ensuring all compliance parameters are met
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Provide direction to staff; ensure resolution of problems; sets priorities
• Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
• Managing attrition and building retention strategies
• Preparation of annual business plans including operating budgets
• Negotiating solutions, resolving conflicts and anticipating/handling critical situations
• Providing regular performance feedback and giving frequent formal and informal coaching sessions

Required Qualifications:

• Education Background:
  • Graduate or Postgraduate in: Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
• Certification:
  • Certified coder - AAPC / AHIMA - CIC/CCS
• Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology
• 6+ years of coding experience with about 3+ years of experience as a Team Lead
• Knowledge of organizational structure, workflow, and operating procedures
• Proficient in healthcare reimbursement methodologies
• Proven ability to manage and enable teams to reach their goals
• Proven good analytical and communication skills
• Proven solid interpersonal and communication skills
• Proven solid acumen towards employee engagements & driving customer satisfaction
• Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers
• Proven ability to effectively provide 1 on 1 coaching
• Proven ability to monitor absences and overall day to day operations
• Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness.