Instructional Designer

Position Overview

The Global Platform Operations Team is responsible for supporting the business in client onboarding, automation initiatives, workflow optimization, new requirements support, and training and documentation. The Instructional Designer will support Deluxe's learning objectives, including: creating eLearning, delivering Live training, and reporting on learning metrics. The Instructional Designer ensures successful training experiences and transfer of knowledge to technical and non-technical audiences utilizing appropriate techniques/toolsets/software. The Instructional Designer will work with various internal and external stakeholders, including senior managers and department managers to understand learning needs, to ensure successful knowledge transfer, use of best practices, and correct use of technology.

Primary Responsibilities

• Deliver effective and successful learning experiences to various audiences using the most effective delivery method and with knowledge checks where appropriate
• Create and deliver written learning materials, including documentation, one-sheets, reference guides, etc.
• Create and update content for eLearning modules, either creating new, or using source materials provided by subject matter experts
• Create and deliver presentations for live training of varying learner audience sizes
• Support creation and distribution of best practices and guidelines for creating effective learning experiences
• Lead live training sessions, and various metrics, including track attendance
• Create Facilitators guides
• Support rollout of technology learning
• Create schedules of learning deliverables to keep stakeholders informed, and to ensure delivery of learning on time as scheduled
• Maintain learning inventory to track deliverables

Qualifications

• Bachelors Degree preferred
• 2+ years experience in Instructional Designer driving training initiatives with results in meeting goals and stakeholder needs
• Experience in the design and development of training content using a variety of tools, with advanced skills in PowerPoint, Articulate 360 (Storyline), Canva, etc.
• Experience in the delivery of instructor-led (classroom and virtual) training
• Understanding of content fulfilment, digital workflows, asset and data management systems/platforms, multimedia formats, and localization asset creation and delivery is a plus
• Excellent teamwork, written and verbal communication skills
• Ability to communicate ideas in both technical and user-friendly language
• Excellent attention to detail with strong organizational skills and ability to multitask
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player