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Premium Employer

Deloitte

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3.8

based on 17k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

557 Deloitte Jobs

Enabling Areas | Support Engineer

Deloitte Shared Services India Pvt. Ltd

3.8

based on 17k Reviews

1-5 years

Bangalore / Bengaluru

1 vacancy

Enabling Areas | Support Engineer

Deloitte

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Project Management MS Office Client Servicing Troubleshooting Debugging

+ 2 more

Job Description

The ideal candidate will be part of a team that will be supporting a Deloitte India built Test automation product. As part of this team the candidate responsibilities would include

Responding to user queries in a timely and accurate way
Identifying user needs and helping users use specific features
Analysing and reporting product malfunctions
Setting up the tool in the user environment
Debugging and troubleshooting issues
Escalate and monitor issues that require major changes to development team
Share feature requests and effective workarounds with team members
Inform users about new features and functionalities
Follow up with users to ensure their technical issues are resolved
Gather user feedback and share with stakeholders

Requirements:

Excellent Communication Skills
Excellent interpersonal skills
MS Office Skills
Project management skills
Excellent internal and external Stakeholder Management skills

Desired qualifications

Graduation
Graduation from Eng. Background Preferred

Location and way of working

Base location: Bangalore
This profile does not involve extensive travel for work.
Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, across our organization:

Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
Develops high-performing people and teams through challenging and meaningful opportunities
Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction