Senior Manager- Corporate Training

Senior Manager Corporate Excellence (Delhivery Academy)

Company Profile

Delhivery Limited is India's largest and fastest-growing fully-integrated logistics services player by revenue

as of Fiscal 2021. With its nationwide network covering over 17,000 pin codes, the company provides a

full suite of logistics services such as express parcel transportation, PTL, TL freight, cross-border, supply

chain, and technology services. Delhivery has successfully fulfilled over 1 billion shipments since inception

and today works with over 23,000 customers, including large & small e-commerce participants, SMEs, and

other enterprises & brands. For more information about Delhivery, please visit www.delhivery.com

Vision

We aim to build the operating system for commerce, through a combination of world-class infrastructure,

logistics operations of the highest quality, and cutting-edge engineering and technology capabilities.

Team

Delhivery was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil

Bharati and is now 56,000+ people strong.

Job Description -

The role will lead and oversee the Corporate Excellence team taking care of training needs for the different

corporate functions like Customer Service, HR etc. The core focus will be on working with stakeholders

and the trainers to take care of performance related metrics training, job role related scheduled

curriculum training and induction training. The role also demands superior analytics acumen to identify

areas which require extra emphasis on training. The Senior Manager – Corporate Excellence will also have

to deliver and undertake training initiatives that promote people capabilities throughout the organization.

The role will involve travelling to and provide training as per business requirement.

1. Lead the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by

the organization

2. Plans and coordinates all onsite and virtual training activities of the Corporate staff (frontline to

middle- management) to include resource, calendar and venue coordination, facilitator

preparation, material preparation and/or other logistics related items. Ensures training records

are maintained

3. Designs and delivers training when required- both face to face and virtual training within time and

budget constraints. Working with stakeholders and subject matter experts (SME's) to make the

training more relevant to the business objective

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically

5. Plan, conduct and oversee metricsfocused on-the-job coaching and scheduled training to improve

the performance of our Corporate teams

6. Manages and oversees the learning management system (LMS) learning experience; analyze

learner performance and engagement. Work with team to enact any needed improvements or

changes needed

7. Conducts effective induction and orientation sessions for Senior Management

8. Communicates with key stakeholders to obtain knowledge and understanding of business needs

and operations

9. Other duties and responsibilities as determined by Head of Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required

Interactions with Internal and External Stakeholders -

This role will interact with both internal and external groups. Responsibilities are multi-faceted, working

with Corporate Functional Heads, Academy Content Team, Tech & Data Teams, third party e-Learning

Platform providers, National Skill Development Council etc.

Education & Work Experience -

1. MBA preferred (Basic Education level – Bachelor’s Degree)

2. Minimum 2 years of experience post MBA in Customer Service / Account Management Role

3. Experience and Certificates in Training domain preferred

Job Location - Goa