Manager Operations

Company Profile

Delhi Airport Parking Services Private Limited (DAPS) was incorporated in 2010, under the company Act 1956 to manage and operate the parking facility at Indira Gandhi International Airport, New Delhi, with majority stake holders is GMR group

Job Description

Operations Management

• Conduct effective shift briefings for supervisors, CSAs and oversee end-to-end operations, ensuring consistency and efficiency during the shift.
• Conduct daily facility audits at the start and end of shift and direct security and housekeeping to ensure adherence to health, safety and security regulations of parking facilities through adherence to SLAs & IATA standards.
• Analyze traffic flow data to optimize operational coverage by deploying supervisors, CSAs and Security staff across multiple locations.
• Implement initiatives/new operational plans on ground for revenue enhancement through guidance from Senior Manager.
• Oversee Work Permit requests for Reporting Managers approval/rejection with appropriate comments about operational impact after thorough understanding of works.
• Support respective departments for timely completion of maintenance, IT and other works by sharing inputs on feasibility & execution on the ground.
• Ensure accurate reporting of maintenance and IT related issues on a timely basis to respective departments for seamless operations.

Revenue Governance and Reporting

• Review cash audits performed by the executive and conduct additional audits to ensure revenue assurance, maintaining accuracy and financial integrity.
• Prepare and share comprehensive daily operations report capturing vehicle count, revenue, ATV, breakdown, incidents/issues, manpower etc with the senior manager.
• Supervise/Monitor timely delivery of reports such as Long stay monthly report, Master card report, FOC, Breakdown reports and other reports as per management directives.

Customer Experience

• Prepare and maintain customer complaint and feedback tracker on a monthly basis to identify opportunities to enhance customer experience.
• Handle and resolve customer complaints by conducting necessary investigation, enhancing customer experience.
• Manage grievances to ensure that situations remain under control, thus minimizing disruptions and maintaining a safe environment.
• Navigate smooth movement of traffic by promptly mobilizing the available resources during emergency situations in coordination with relevant stakeholders such as ARFF, medical services etc while maintaining operational efficiency and safety.

Staff Management & Training

• Identify training needs & conduct location-specific, process, and system training sessions in coordination with HR for operations team to ensure operational proficiency.
• Manage staff-related activities, including rostering, leave approvals, performance reviews, rewards and recognition, and addressing concerns, to foster employee satisfaction.
• Facilitate effective communication and implementation of HR policies to ensure team awareness and compliance.

Desired Skills

• Excellent communication skills
• People and Crowd Management
• Traffic Management
• Facility Management
• General understanding of Business Operations and P&L
• Good knowledge of MS-Word, MS-Excel and MS-PowerPoint
• Graduate in Hotel Management, airlines/aviation management or related field. (Full-time)

Shift-24*7

-Required Good Personality with excellent communication skills

If interested than revert with your updated resume on bhawna.lohmorh@gmrgroup.in