Salesforce System Administrator and Business Analyst

The Role
To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests. Additionally, this role includes a Business Analyst (BA) component. Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner.

What Youll Do

• Salesforce.com First Level Support – assisting internal customers / end users and resolving problems
• Salesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.
• Salesforce / CRM Business Analysis
• Collaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirements
• Creating functional documentation
• Enforcing SOX audit policies to ensure system compliance

What You’ll Bring

• Bachelor’s degree with technical background
• At least 2 years’ experience as a Salesforce.com System Administrator using Lightning UIs
• At least 2 years’ experience as a Salesforce Business Analyst
• Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferred
• High functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration
• Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies
• Ability to analyze and document business requirements and processes in writing
• Ability to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them
• Service-minded and willing to contribute to user and stakeholder success
• Ability to prioritize work and recognize urgency for business
• Clear written and verbal communication skills
• Fluency in English, oral and written