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10 Daimler India Commercial Vehicles Jobs

Customer Experience & Digitization

6-11 years

Chennai

1 vacancy

Customer Experience & Digitization

Daimler India Commercial Vehicles

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

Objective:

Drive adoption of digitalization / analytics initiatives to improve efficiency of business operations.  Carry out market research on new Digital opportunities and evaluate the same for implementation Support the business operations by designing and carrying out customer engagement programs. Measure, track and analyze customer experience throughout the journey with BharatBenz and provide insights to respective stakeholders for actions to improve customer retention.

Enable improved customer (Dealer & End User) experience through the following:

1)     Responsible for digital initiatives of Marketing and Sales (MS) & Customer Service (CS) department and the data generated out of these initiatives.

2)     Conceptualize digital initiatives that can continuously improve effectiveness and efficiency of MS operations through tools such as VoC, Empower, MS Dynamics CRM, DMS Salesforce etc.

3)     Improve emotional connect of the brand by improving customer experience and retention through tools such as BharatBenz Rewards, Customer feedback survey & other customer engagement events etc.

4)     Drive improvement in overall UX for end-user as well as immediate customer (Dealer and DICV teams) of BharatBenz products and services.

5)     New requirement gathering, planning, budgeting and prioritization for digitalization projects based on business impact. Data analytics and reporting on status of digital initiatives of MS & CS

6)     Evaluating, onboarding and managing vendors for digital initiatives: Business Operations + Administrative management.

7)     Implementation of new cross-company digital transformation initiatives. Liaison with teams across Daimler Trucks for identifying existing solutions for quick implementation /benchmarking.

Required Skill Set

1)     Experience in CRM / Business analytics / Planning and organization/Customer facing roles

3)     Understanding of the automobile sales & service process (Commercial Vehicle preferred) Competent / Proficient level

4)     Working knowledge of Software Development Life Cycle and implementation of large-scale software projects.

5)     BRS preparation experience, PMP & Agile methodology certification, working knowledge of full stack development + Cloud technology would be added advantage.

6)     CRM tools: Programming and trouble-shooting Advanced / Competent level

7)    Experienced in Power point presentations.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Daimler India Commercial Vehicles Customer experience Interview Questions

Q1. 1) Biggest Failure in Vehicles in last 5 years and how you resolved it ?
Q2. 2) How you behave when work load suddenly increase and how you distribute among team ?
Q3. 3) Draw a component view and do dimensioning with all possible attribute.
View all 33 questions

What people at Daimler India Commercial Vehicles are saying

What Daimler India Commercial Vehicles employees are saying about work life

based on 1.2k employees
57%
90%
36%
93%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Daimler India Commercial Vehicles Benefits

Free Food
Job Training
Health Insurance
Soft Skill Training
Free Transport
Cafeteria +6 more
View more benefits

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