BPO Quality Analyst II Voice Call Audit II 25K Inhand

Salary- 25K Inhand

Job Description

• Call Audit, Quality analyst of BPO industry who can listen to the agents calls and share feedback.
• Must be a graduate or higher.
• Speak, read and write in Hindi, Punjabi and English.
• Able to communicate confidently and politely, with good speaking skills.
• Experience of at least 2 years as quality assurance.
• Experience/ knowledge of Bank's products & processes.
• Effective problem solving and decision[1]making skills
• Complete knowledge of Bank's products & processes.
• Experience in coaching and developing skills of people.

Required Skill Set:

Should be known to quality parameters.

Should be 7QC tools, Call calibrations, and evaluations.

Should have strong oral & written English skills.

Excellent problem-solving and issue resolution.

Good analytical Skills.

Thanks,

HR Ambi, 9310751781

Note : Immediate joiner can apply only