Team Leader ( Domestic BPO)

Job description

Looking for Team Leader (Inbound Process)

Project :- Inbound Customer Service

Salary :- Up to 25k to 28K

Location :- Mahape Navi Mumbai

Role and Responsibilities :

• Engaged in ops team to run the smooth operations.
• Manage the Shrinkage and Attrition.
• Engaged in managing the AHT as per the standard Sop
• handle the agent performance.
• Giving the feedback sessions to agents.

Preferred candidate profile:

• Must have minimum 2 Years experience in any inbound process as team leader.
• Candidate should be Graduate.
• English communication should be excellent.
• Immediate Joiner.
• Aware about the BPO Culture to Manage the Process AHT ,Shrinkage and Attrition.

Note : Required only immidiate joiner.

Interested candidate can contact at Minti : 8587901587