Solution Engineer Customer Success & Delivery

The Role. Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle. Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products.

You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better. Guide and train clients or partners to help them understand product technical capabilities to add business value. Perform R&D with third parties APIs or other products to guide the product team to improve products for better Customer experience. Participate in Product demos and seek clarifications, test features released by the product team from Customers lens.

Willing to debug and troubleshoot advanced technical issues and help internal teams whenever required. Willing to think outside the box, prototype solutions if possible and present it to teams internally that could be taken up as product enhancements. The Skills And Experience Required. Must have skills.

At Least 1 to 2 years of experience in Customer Support / Customer facing role. Strong understanding Javascript, API (Strong skills). Database technologies MySQL. Significant experience in Customer facing roles.

Good To Have Skills. Experience in automations is welcomed. Any experience in data migration activity is welcomed. Have worked on ETL projects.

Whats in it for you?. Opportunity to work on a growing product that solves unique digital use cases for the Indian wealth management industry. Flexible work options. Opportunity to solve deep domain and technology problems, for very large enterprises.

Opportunity to work with the best brains in fintech. Increasing your geek quotient, by attending meetups and conferences. Yes we dig that stuff. Grow exponentially by working in small and transparent teams.

Who says you cant make friends at work, we do! Get to know more about your team and the work. About Cybrilla. Cybrilla is a financial infrastructure company. We are building the front end applications & APIs from the ground up to support a variety of use cases and enable a superior digital experience for different user personas.

Cybrilla's current focus is to build the underlying operating system for mutual funds. AMCs / Fintech startups / Wealth management businesses can choose the product that works best for them to enable an awesome experience for their customers and internal stakeholders. Know more about CYBRILLA. About The Product.

Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs. Show more Show less