Cvent Event Diagramming - Associate Product Consultant

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business Gather client requirements for future releases of the product Create and maintain all product documentation Document all communication with the client in Cvent s CRM software Strive to meet weekly activity metrics as well as quarterly performance assessments Heres What You Need: Bachelor s degree with strong academic credentials. Excellent communication skills (verbal and written) Experience in Blended Process that involves working on Custom tasks & Projects - preferably travel & hotel background. Strong business acumen, ethics and high integrity Candidate must rank within the top 20% of their present team Experience in working on Microsoft Excel and Word. Candidates should be ready to work night / late night shifts Must be articulate, organized, detail-oriented and have the ability to multi-task Quick learner, with a positive attitude and ability to work well within a team Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients