Live Solutions Specialist

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500.
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world.
In short, we re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves.
At Cvent, we value the diverse perspectives that everyone brings.
Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Live Solutions Specialists serve as our clients primary point of contact while they are using Cvent s software.
In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent s software.
Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other daily activities.
The ideal candidate should have a passion for technology, creative thinking, and problem solving.
They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment.
As Live Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success.
Solutions Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs.