Customer Support Executive

Responsibility

• Attend  incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Exp : 0 to 4 years
• Any Graduate
• Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates:  Office-based work and weekly 6 days work.