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Ivypods Technology

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3.9

based on 3 Reviews

1 Ivypods Technology Customer Support Executive Job

Customer Support Executive (Females only)

Yellow Class

3.9

based on 3 Reviews

1-3 years

Gurgaon / Gurugram

1 vacancy

Customer Support Executive (Females only)

Ivypods Technology

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Support Social Media Marketing CRM Customer Experience Management Outbound Calling

+ 1 more

Job Description

Job Summary: We are seeking a dedicated and enthusiastic Customer Support Executive to join our Customer Experience Department. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently. You will play a crucial role in ensuring our users have a seamless and enjoyable experience with SpeakX.

Responsibilities:

Responding to Inbound Outbound Communication:
- Address and resolve customer inquiries promptly and effectively via email, chat, and social media.
Handling Queries Over WhatsApp:
- Manage customer queries and concerns through WhatsApp, providing timely and accurate responses.
Responding to Users Over Call for Solving Queries:
- Answer incoming calls and resolve customer issues with a professional and friendly demeanor.
- Provide clear and concise information about SpeakX s services, features, and subscription details.
Calling Users for Insights Query Resolution:
- Proactively reach out to users to gather feedback, understand their needs, and resolve any issues.
- Conduct follow-up calls to ensure customer satisfaction and to provide additional assistance if needed.

Qualifications:

Bachelor s degree in a relevant field.
1-3 years of experience in customer support or a related role.
Excellent verbal and written communication skills in English.
Proficiency in using customer support software, CRM systems, and WhatsApp Business tools.
Strong problem-solving abilities and a customer-focused mindset.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Empathy, patience, and a positive attitude when dealing with customers.

Employment Type: Full Time, Permanent

Read full job description

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