Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

BHIVE Workspace

Compare

3.6

based on 33 Reviews

2 BHIVE Workspace Customer Success Team Lead Jobs

Senior Lead Customer Success (Hospitality)

BHIVE WORKSPACE

3.6

based on 33 Reviews

7-9 years

Mumbai

1 vacancy

Senior Lead Customer Success (Hospitality)

BHIVE Workspace

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Hotel Management UPS Clinical Data Management Hospitality Team Leading

+ 4 more

Job Description

Mandatory Proficiency in Marathi Language

Experience Range : 7-9 Years Experience

Qualification : Bachelors of Hotel Management

Our mission is to be amongst the most loved and admired real estate companies of India by 2033 -10 year mission as instated in 2023.

Referral Policy: 2

Category: Referral Category If you'refer to a candidate, you stand to win exciting prizes. For more details refer to www.bhiveworkspace.com / employee-referral /

Key Deliverables :

Provide guidance and support to the sales team in handling complex deals.
Collaborate with the stakeholders to assess and strategize for challenging negotiations.
Ensure that the BHIVE vision and values are maintained during negotiations.
Maintain a strong relationship with top clients, founders, and points of contact.
Attend large client onboarding sessions alongside sales managers to discuss deliverables with clients.
Address any concerns or issues raised by clients in a timely and effective manner.
Focuses on member retention and employee effective engagement strategies.
Oversee the timely and accurate submission of sales-related data and reports.
Conduct regular audits to ensure the quality and accuracy of sales data.
Collaborate with the sales team to identify and resolve any discrepancies in data.
Acknowledge and respond promptly to any escalations.
Facilitate communication through effective channels, such as group chats or meetings with stakeholders.
Ensure inter-departmental coordination to address issues affecting member experience or daily operations.
Conduct weekly one-on-one meetings with center managers to review daily tasks and sales activities.
Collaborate with sales managers to assess individual and team performance.
Provide feedback and support for continuous improvement.
Ensure that all sales-related tasks are completed within established timelines.
Collaborate with the sales and operations teams to streamline processes for efficient task completion.
Provide suggestions for negotiations while upholding BHIVE s vision and values.
Encourage a think win-win approach and navigate member-related issues diplomatically.
Conduct regular training sessions for the sales team on effective situation handling and BHIVE SOP.
Foster a culture of continuous learning and development within the sales department.
Monitor and ensure timely collection of payments.
Escalate any challenges related to collections effectively to ensure resolution.