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HomeLane

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3.5

based on 726 Reviews

2 HomeLane Customer Success Representative Jobs

Customer Success Representative

Homevista Decor and Furnishings Private Ltd

3.5

based on 726 Reviews

2-5 years

Mumbai

1 vacancy

Customer Success Representative

HomeLane

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Social Media Marketing Project Management Relationship Management Risk Management Customer Experience Management

+ 2 more

Job Description

As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams.

Manage overall project timelines to deliver exceptional customer experience.
Act as the voice of the customer throughout their journey, ensuring their needs are met.
Resolve customer issues and escalations promptly within SLA guardrails.
Proactive control and reduction of social media escalations
Facilitate transparent communication between internal teams to ensure the right actions are taken from the customers perspective.
Follow up with customers to clarify payment queries and ensure timely collections.

Skills Required

Collaboration Ability to work effectively with cross-functional teams to ensure project success.
Ownership Taking responsibility for ensuring customer satisfaction and project delivery.
Problem Solving Proactive approach to identifying and resolving roadblocks that may affect project timelines.
Project Management Skills to manage project timelines and milestones efficiently.
Risk Management Ability to identify potential risks to project delivery and escalate as necessary.
Clear Communication Skills Excellent verbal and written communication skills to interact with customers and internal teams effectively.
Attentiveness Being attentive to customer needs and concerns to provide appropriate support.
Empathy Ability to understand and empathize with customers situations and concerns.
Collection Experience in following up with customers regarding payment queries and ensuring timely collections.

Prior experience in relation ship management roles is preferred

Employment Type: Full Time, Permanent

Read full job description

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