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Customer Success Manager
Truww
posted 7hr ago
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Flexible timing
Key skills for the job
Job Description
Responsibilities:
Build strong long-term relationships with customers by staying in constant
communication and effectively resolving issues with alternate solutions tailored to individual needs.
Sustaining business growth and profitability by maximising value
Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our service, issues are resolved proactively and customer goals are met.
Analysing customer data and promoting value through customer experience
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer lifecycle.
Identify and prioritise updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
Develop and share best practices with team members to continually improve
the quality, effectiveness, and efficiency of the process.
Review customer complaints and concerns and seek to improve the
customer experience
Post sales service work - Ensuring service requests are met and closing
tickets within mentioned TAT by effectively giving a resolution to clients by
liaising with different teams.
Requirements and skills:
Bachelor s degree and 1-3 years of experience in a customer- facing role, such as Customer Success, Customer Support or Account Management.
Excellent written, verbal, presentation and phone communication skills, with abilityto adapt conversations.
Confident, high energy, self-motivated and a true team player.
Experience working with brand image and promoting value through
customer experience
Well-organised, with a high attention to detail and ability to prioritise.
Exceptional ability to communicate and foster positive business relationships
Added technical interiors and execution knowledge would be helpful
Working Days: Monday - Saturday ( Sunday week off )
Work Timing: 10:30AM to 7:30PM
Employment Type: Full Time, Permanent
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What people at Truww are saying
What Truww employees are saying about work life
based on 26 employees
Flexible timing
Other
Within city
Day Shift
Truww Benefits
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Truww Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore, Karnataka Office
Headquarter
Truww Hosa Road
Bengaluru/Bangalore, Karnataka
560102
560102
Bengaluru/Bangalore, Karnataka Office
Truww JP Nagar
Bengaluru/Bangalore, Karnataka
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