Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

ZapCom Group

Compare

2.7

based on 56 Reviews

1 ZapCom Group Customer Success Manager Job

Customer Success Manager"

ZapCom Solutions

2.7

based on 56 Reviews

4-5 years

Bangalore / Bengaluru

1 vacancy

Customer Success Manager"

ZapCom Group

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Analytical Chemistry Relationship Management CRM Key Account Management Marketing Communication

+ 4 more

Job Description

1. Customer Onboarding:
Guide new customers through onboarding, ensuring a smooth implementation of products or services.
Educate clients on product features, tools, and best practices.
2. Relationship Management:
Serve as the primary point of contact for customers, building strong, trusted partnerships.
Conduct regular check-ins, ensuring customer satisfaction and resolving concerns promptly.
Anticipate client needs and proactively provide solutions.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
Maintain and develop customer success strategies and best practices
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
Maintain existing customer success metrics and data as required
Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
3. Customer Success Planning:
Develop and execute tailored success plans to meet customer goals.
Monitor customer progress and identify opportunities for improvement or additional value.
Review the customer journey, identifying how itsupported, taking a consultative approach in helping clients overcome issues and achieve goals.
4. Upselling and Renewal Management:
Identify opportunities to expand service adoption or upsell additional products.
Ensure successful contract renewals by demonstrating continuous value.
5. Performance Monitoring:
Analyze customer metrics and usage patterns to ensure customers achieve desired outcomes.
Provide insights to internal teams for product or service improvements.

6. Collaboration and Advocacy: