Sr. Customer Service Executive - Hybrid Network Services Operations

Role & responsibilities

Sound knowledge in BGP, OSPF, MPLS, IP L2 and L3 technologies with 3 to 7 years of experience.

CCNA Certification is mandatory

Alarm monitoring, Operation-maintenance, troubleshooting & configuration of Routers, Switches, etc.
Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
Excel,report generation, trend and analysis is mandatory.
Fluency in English Language oral and written communication skills are must.
Trouble ticket creation & Resolution of trouble tickets raised by Customer / L1Teams. Fault management on all NEs and follow up with support in case of escalated cases.
Support new Network node integrations and Acceptance.
Ensure current license and software versions are suitable for the present network requirement.
Capacity management and reporting in case of possible breach in capacity.
Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.

Validating and maintaining the Known Error Database (KEDB) for Transmission Nodes.
Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

Location: Chennai