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Customer Service Executive - Network Operations & Support
1-4 years
Kochi
1 vacancy
Customer Service Executive - Network Operations & Support
Tata Communications
posted 58min ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
24x7 OM support for Submarine cable Station (ISP +OSP of Land Route) and the international data and transport network extended from the cable system
This Job Profile involves 24X7 ISP OSP operation, working in shifts, including night shifts. There will be three shifts, and the engineer will be assigned shifts in rotation.
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOP s etc.
Desired Skill sets
Sound knowledge in Optical transport technology, Submarine cable systems, DWDM, SDH and OTN
Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems
Employment Type: Full Time, Permanent
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Rating based on 130 Customer Service Executive
reviews
Anonymous · Service manager
in New Delhi
Everything is good till your project going on with client
There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview
Read 130 reviewsCustomer Service Executive salary at Tata Communications
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