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Engaged Employer

Tata Communications

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4.0

based on 3.5k Reviews

Video summary

5 Tata Communications Customer Service Executive Jobs

Customer Service Executive - Service Delivery & Management

Tata Communications Ltd

4.0

based on 3.5k Reviews

2-3 years

₹ 4 - 6.2L/yr (AmbitionBox estimate)

Pune

1 vacancy

Customer Service Executive - Service Delivery & Management

Tata Communications

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Networking Cisco Telecommunication Service Delivery Management Troubleshooting MPLS

+ 1 more

Job Description

I) Position Summary

a. Key Objective / Purpose of the Job:

The key objective of the position is -

To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.

To provision IP/ MPLS based services on Tata Communication Global Enterprise network.

The position is available in 24 7 shifts.

b) Major Activities

Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.

Provision IP/ MPLS based services on Tata Communication Global Enterprise network.

For managed customers the customer device configuration is to be carried out.

The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.

The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.

II) Person Specification:

a) Essential Qualifications:

Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 2 yrs of experience.

b) Requisite Skills:

Technical

Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration, migration and maintenance experience of at least 2 years in an organization of repute.

Functional

Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Good configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.

Systems/process knowledge are key drivers on the job.

Behavioral

Systematic approach towards work areas.

Should be able to cope up excellently under stressful circumstances.

Good communication skills

c) Work Experience

Should have worked in a service provider s environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCIP/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.

2-3 years experience in Networking field.

Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description

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What Customer Service Executive at Tata Communications are saying

4.1

Rating based on 137 Customer Service Executive reviews

Anonymous · Other in New Delhi

Likes

Everything is good till your project going on with client

Salary - Excellent

+4 more

Dislikes

There no any internal position for you if you'r project is closed Example i worked on TCTS-VIL project after end this project I apply IJP call hiring managers but no response even not a single interview I understand that if you don't have reference you can't get IJP & internal jobs as no one ready to take interview