316 Customer Satisfaction Jobs in Chennai

Quality Assurance Tech at Amazon test cutting edge applications and products at the user level, both manually and with automated tools. They are excellent individual contributors capable of taking up tasks from start to completion, with guidance. QAT would be responsible for understanding the features and components and detailed functional requirements well enough, coming up with the test cases with some guidance, test execution and reporting with high bar on quality. QATs are technically savvy in use of software, computers and devices, runs automated scripts, analyzes failures, support automation, can install and configure software, can use debug settings, have technical ability to gather logs, traces, etc. to add to bug reports when provided with instructions. They assist developers or other testers and maintain a high-quality test environment, recommends improvements to SOPs, tools and metrics. QATs at Amazon are excellent individual contributors capable of understanding and driving test execution with minimal help. They work towards understanding system performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure. QATs are highly accurate in performing test assignments and reporting the behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy are maintained throughout software releases without compromising on deadlines.

Key job responsibilities
Quality Assurance Techs (QATs) will test applications and products at the user level, both manually and with automated tools.
QATs at Amazon are individual contributors capable of taking on tasks of test case execution from start to completion with minimal help.
QATs are responsible for understanding the product in detail, and updating the test case tool with test execution results.
They automate, write and maintain black- box test cases based on well- defined feature requirements, writing tests cases (not test plans) that are high quality, high value, and maintainable.
QATs will debug problems using log files and reproduce errant product behavior to assist developers or other testers and identify, track, and accurately report defects found.
Run automated scripts, analyze failures, support automation.
Assist developers or other testers and maintain a high-quality test environment, recommends improvements to SOPs, tools and metrics.


A day in the life
QATs create and execute test plans with high quality test cases for straightforward scenarios involving one or more product components and features.
QATs perform initial defect triage and root cause analysis. QATs correctly log defects and provide relevant data to partner teams so they can address issues.
QATs analyze test change requests (e. g. , addition, removal, or modification to existing features etc. ) and provide recommendations on how the change might impact test scope and/or product behavior.
QATs works on internal tools and automation with basic knowledge in a scripting language.
QATs use their knowledge to debug, troubleshoot, create and maintain test automation scripts . QATs create simple tools to reduce manual effort or more accurately audit component or improve feature quality.
QATs train new team members on team procedures.

About the team
Welcome to the Tablets QS-Software Testing Team! Our role is to ensure the delivery of robust, high-quality software by thoroughly validating different Tablet devices before they reach our customers. As a part of this team, you ll collaborate closely with developers, QAs, TPMs, and cross-functional stakeholders to create seamless user experiences. Our vision is to champion quality at every stage of development, driving excellence and reliability. Our mission is to enable our customers to trust the Tablet s software they use, empowering them to achieve their goals without interruptions or frustrations. You will play a critical role in validating different Tablet features, functionalities, working on innovative testing frameworks, automating test scenarios, and solving challenges that ensure end-to-end product reliability. Together, we will address issues before they occur, enhancing customer satisfaction and trust in our solutions. Join us in shaping the future of Tablet s quality! - BE, BTech, Master of computer Applications (MCA), MSc Information Technology (IT) or graduate with 3+ years of experience in software automation testing.
- Manual test experience in software or hardware products, testing expertise by working closely with QA/Dev teams.
- Should have good communication, ability to understand technical specifications and analyze log files.
- Knowledge of QA methodology and tools.
- Have good understanding of automation framework to maintain automation scripts, debug and trouble shoot failures as appropriate.