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JLL
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2 JLL Customer Relation Executive Jobs
Customer Relation Executive
JLL
·
0-3 years
₹ 2.9 - 4L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Customer Relation Executive
JLL
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always look presentable.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
- Being familiar with lost and found procedures.
- Nominating and attending the training programs at site/ JLL office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Managing and participating in events, overlooking general maintenance and guest handling.
Employment Type: Full Time, Permanent
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What Customer Relation Executive at JLL are saying
Rating based on 20 Customer Relation Executive
reviews
Anonymous · Finance & Accounting
in Mumbai
Good work environment and culture.
- Skill development - Good
There is no salary increment from last 3years and there is lot of politics in every sites
Customer Relation Executive salary at JLL
What JLL employees are saying about work life
JLL Benefits
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