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JLL
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2 JLL Customer Relation Executive Jobs
Customer Relation Executive
JLL
·
0-3 years
₹ 2.9 - 4L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Customer Relation Executive
JLL
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always look presentable.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
- Being familiar with lost and found procedures.
- Nominating and attending the training programs at site/ JLL office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
- Updating the handover/ takeover register before end of shift for all completed/pending tasks.
- Managing and participating in events, overlooking general maintenance and guest handling.
Employment Type: Full Time, Permanent
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What Customer Relation Executive at JLL are saying
Rating based on 20 Customer Relation Executive
reviews
Anonymous · Finance & Accounting
in Mumbai
Good work environment and culture.
- Skill development - Good
There is no salary increment from last 3years and there is lot of politics in every sites
Customer Relation Executive salary at JLL
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