Customer Experience Analyst ( 81496587 )

1. Carry out calibration with stakeholders as per agreed process
2. Adhere to the sampling guideline set by the organization
3. Ensure completion of assessment target on daily, weekly and monthly
basis
4. Identify and escalate risks and quality issues for efficient
resolution
5. Conduct documentation and reporting as per timelines and defined
formats
6. Assess sample calls for pre-defined audit monitoring and evaluation
criteria defined by business
7. Ascertain the assessments are accurate and agreeable to all the
stakeholders
8. Create quality reports and analyze all the factors to meet the
operations and standard reporting requirements. 3 - 5 years

Skills & Competencies :

1.