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42 Customer Care Representative Jobs

Customer Care Representative (frontline)

1-3 years

₹ 2.05 - 3.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

New Delhi, Delhi/Ncr

35 vacancies

Customer Care Representative (frontline)

FedEx Express

posted 3d ago

Job Description

What you will do :

The Customer Care Representative & Premier Customer Care Representative will be responsible to:

  • Provide customer support to International customers over calls etc.
  • Resolving customer issues.
  • Adhere to basic customer onboarding process.
  • Handling customers claims.
  • Running customized reports.
  • Cross-functional collaboration with internal customers as and when required.

You will be a great fit if you:

Minimum Education :

Bachelor's degree or equivalent Minimum Experience: One to Three (1-3) years professional experience in BPO/Tele-calling Industry

  • Strong in written and verbal communication
  • Problem Solving skills
  • Ready to work in rotational shifts (including night shift as well)
  • Ready for re-location, if required
  • Interpersonal skills

What you can expect

  • Attractive remuneration package
  • Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional project
  • Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
  • Health & wellness, employee assistance, and rewards and recognition programs, Special employee discounts on shipping, travel, and more

Employment Type: Full Time, Permanent

Read full job description

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What Customer Care Representative at FedEx Express are saying

4.0
 Rating based on 5 Customer Care Representative reviews

Likes

Excellent working environment and culture. It has a good job security and very supportive management

  • Job security - Excellent
  • +2 more
Dislikes

Growth opportunities are reduced, compensation and benefits program is not great, no cafeteria

Read 5 Customer Care Representative reviews

Customer Care Representative salary at FedEx Express

reported by 42 employees
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₹2 L/yr - ₹4 L/yr
10% less than the average Customer Care Representative Salary in India
View more details

What FedEx Express employees are saying about work life

based on 1.2k employees
62%
42%
51%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FedEx Express Benefits

Job Training
Health Insurance
Soft Skill Training
Education Assistance
Free Transport
Work From Home +6 more
View more benefits

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TNT Express

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Mahindra Logistics

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4.2
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ElasticRun

3.5
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Exl India

3.5
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Safexpress

4.0
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DHL Supply Chain

4.1
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Shadowfax Technologies

3.6
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Maersk Line

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