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8 Clario Jobs

Customer Care Representative

2-5 years

Bangalore / Bengaluru

2 vacancies

Customer Care Representative

Clario

posted 10d ago

Job Description

Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?

Clario partners with the pharmaceutical industry to gather and organize clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day!

Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.


What we offer:

  • Competitive compensation + shift allowances
  • Attractive benefits (security, flexibility, support and well-being)
  • Engaging employee programs
  • Technology for hybrid working and great onsite facilities

What you'll be doing:

  • Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
  • Document every customer interaction in a detailed and structured manner
  • Maintain and update our internal knowledge base and other sources
  • Handle re-supply and report requests in a timely and efficient manner
  • Assist clients with any technical problems with our equipment
  • Troubleshoot transmission or other equipment usage problems
  • Provide recommendations for service set-up, usage and troubleshooting

What we're looking for:

  • Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
  • Must have excellent written and spoken English language skills.
  • Good capacity for teamwork
  • Ability to work independently and demonstrate initiative in resolving issues
  • Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
  • Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
  • Working knowledge of MS Office tools
  • SQL experience, handling SQL queries and modification is ideal

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. Its only through our people that we can continue to innovate technology that will shape the future of clinical trials.




Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Care Representative roles with real interview advice

Top Clario Customer Care Representative Interview Questions

Q1. What do you think about security in application?
Q2. Tell me about VPN , Network Topologies
Q3. How do you Prioritize your tickets
View all 8 questions

What people at Clario are saying

3.0
 Rating based on 1 Customer Care Representative review

Likes

Company is good

Dislikes

Management is too bad

  • Skill development - Bad
  • +4 more
Read 1 Customer Care Representative review

Customer Care Representative salary at Clario

reported by 6 employees with 4-7 years exp.
₹6.2 L/yr - ₹8 L/yr
129% more than the average Customer Care Representative Salary in India
View more details

What Clario employees are saying about work life

based on 51 employees
78%
95%
76%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Clario Benefits

Submitted by Company
Cafeteria
Work From Home
Education Assistance
Soft Skill Training
Job Training
Submitted by Employees
Gymnasium
Work From Home
Team Outings
Health Insurance
Free Transport
Child care +6 more
View more benefits

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Clario Bangalore / Bengaluru Office Location

View all
Bengaluru/Bangalore, Karnataka Office
Headquarter
VG Heritage, 18/2, 18/3, Vani Vilas Road, Basavanagudi Bengaluru/Bangalore, Karnataka
560004

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