Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Mahindra & Mahindra Team. If you also belong to the team, you can get access from here

Mahindra & Mahindra Verified Tick

Compare button icon Compare button icon Compare
4.1

based on 9.4k Reviews

filter salaries All Filters

2 Mahindra & Mahindra Customer Care Manager Jobs

Customer Care Manager

3-9 years

Kolkata

1 vacancy

Customer Care Manager

Mahindra & Mahindra

posted 5mon ago

Job Description

  • Analyse the technical complaints of the vehicle in the field
  • Rectify defects in vehicles / overhaul aggregates
  • Maintain and handle internet based warranty
  • Ensure implementation of service processes at channel partners
  • Development of secondary channel
  • Feed back on companys as well as competitors products
  • Training of service managers
  • Work out special service support for strategic customers with channel partners
  • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
  • Secondary network for spare parts sales
  • Guide channel partners for manpower/facilities/equipment optimisation
  • Ensure profitability of workshops of channel partners
  • MIS on service
  • Spare parts inventory management
  • Manging service gaurantee at the dealership
  • Monthly visit to ASC and monitor his performance along with ASC coordinator
  • Service camps on monthly basisc
  • Monthly visits to customer and update M Response data
Preferred Industries

Education Qualification

  • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

Mahindra Leadership Competencies

  • Innovation Led Transformation _Change catalyst
  • Strategic Business Orientation_Business Perspective
  • Innovation Led Transformation _Risk Taking with Responsibility
  • Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
  • Result Orientation with Execution Excellence_Effective Project Management
  • Strategic Business Orientation_Strategic Foresight
  • Result Orientation with Execution Excellence_Passion for Quality
  • Strategic Business Orientation_Global mind-set
  • Result Orientation with Execution Excellence_Accountability for results
  • Leadership through Sustainability_Strategize around,Sustainability Drivers
  • Result Orientation with Execution Excellence_Agility with discipline
  • Leadership through Sustainability_Frugal mind set
  • Leveraging Human Capital_Exponential synergy
  • Leadership through Sustainability_Stakeholder focus
  • Leveraging Human Capital_Team development
  • Leadership through Sustainability_Triple Bottom Line Sensitivity
  • Leveraging Human Capital_Entrepreneurial engagement
  • Customer Focus_Customer Sensitivity
  • Leveraging Human Capital_Appreciating diversity
  • Customer Focus_Customer Delight
  • Weaving Passion and Energy at Work_Being Passionate about work
  • Customer Focus_Service Orientation
  • Weaving Passion and Energy at Work_Working without Barriers
  • Innovation Led Transformation _Idea Orientation
  • Weaving Passion and Energy at Work_Blending Fun with work
  • Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

  • Customer Sensitivity
  • Service Orientation
  • Service Management

System Generated Secondary Skills

  • Consumer Focus
  • Dealer Relationship Management
  • Service Planning

Employment Type: Full Time, Permanent

Read full job description

Mahindra & Mahindra Interview Questions & Tips

Prepare for Mahindra & Mahindra Customer Care Manager roles with real interview advice

People are getting interviews at Mahindra & Mahindra through

(based on 452 Mahindra & Mahindra interviews)
Job Portal
Walkin
Campus Placement
Company Website
Referral
Recruitment Consultant
22%
15%
14%
14%
13%
3%
19% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Customer Care Manager at Mahindra & Mahindra are saying

4.1
 Rating based on 50 Customer Care Manager reviews

Likes

Very good in terms of policies, ethics and work environment

Dislikes

Conservative in terms of increment, promotion and appraisals

Read 50 reviews

Customer Care Manager salary at Mahindra & Mahindra

reported by 214 employees
₹5.4 L/yr - ₹22.3 L/yr
96% more than the average Customer Care Manager Salary in India
View more details

What Mahindra & Mahindra employees are saying about work life

based on 9.5k employees
59%
44%
34%
95%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Mahindra & Mahindra Benefits

Job Training
Soft Skill Training
Health Insurance
Free Food
Free Transport
Cafeteria +6 more
View more benefits

Compare Mahindra & Mahindra with

Tata Motors

4.2
Compare

Maruti Suzuki

4.2
Compare

Ashok Leyland

4.1
Compare

Hero MotoCorp

4.2
Compare

Bajaj Auto

3.9
Compare

TVS Motor

4.0
Compare

Eicher Motors

4.2
Compare

Force Motors

3.6
Compare

Escorts Kubota Limited

4.1
Compare

Swaraj Tractors

4.2
Compare

Hyundai Motor India Limited

4.4
Compare

Royal Enfield

4.2
Compare

Ford Motor

4.4
Compare

Honda

4.2
Compare

Daimler India Commercial Vehicles

4.1
Compare

Volvo

4.1
Compare

Mahindra Automotives

4.1
Compare

General Motors

4.4
Compare

Toyota

4.4
Compare

Nissan

3.9
Compare

Similar Jobs for you

Customer Care Manager at Automotive Mahindra

Bhubaneswar, Kendujhar

5-10 Yrs

₹ 7-12 LPA

Service Manager at J P EXTRUSIONTECH P.LTD

Ankleshwar

3-5 Yrs

₹ 4-8 LPA

Area Customer Care Manager at Automotive Mahindra

Bhubaneswar

3-8 Yrs

₹ 5-10 LPA

Assistant Manager at Schwing Stetter India Pvt Ltd

Sriperumbudur

7-10 Yrs

₹ 9-12 LPA

Accessories Manager at Provincial Automobiles

Chandrapur

3-5 Yrs

₹ 2.75-6 LPA

Service Manager at WASAN MOTORS PVT LTD

Faridabad

2-5 Yrs

₹ 2-5 LPA

Spare Part Manager at G K AUTOWHEELS PVT LTD(Channel Partner of JCB India)

Raipur

10-15 Yrs

₹ 5-7 LPA

Aftermarket Engineer at ATS ELGI

Pune

2-6 Yrs

₹ 4-7 LPA

Spare Part Manager at Jadwet Trading Company

Port Blair

5-7 Yrs

₹ 7-9 LPA

Customer Care Manager at NCPL Prints

Chennai

0-4 Yrs

₹ 2-5 LPA

Customer Care Manager

3-9 Yrs

Kolkata

5mon ago·via naukri.com

Customer Care Manager

5-10 Yrs

Bhubaneswar, Kendujhar

1mon ago·via naukri.com
write
Share an Interview