Urgently hiring For Gold Appraiser/Customer Care Executive | Delhi NCR

Job role: Gold Appraiser

To ensure 100% right valuation - capturing right cartage, proper stone deduction.

1.Adhering to high ethical standards and comply with all the laid down processes / policies of IIFL KYC

adherence, maintaining all important registers etc.

2.Verify customers KYC & complete online registration.

3.Maintaining the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution

of queries pre & post loan disbursal.

4.Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the

proper catchment areas and to generate leads for prospective Customers.

5.Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers

for generating renewal & referral business.

6.Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads)

and update in system.

7.Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher

revenue.

8.Drive cross-selling of other financial products to existing customers

Job role: Customer Care Executive

Key Responsibilities:

Customer Service:

• Attend to Walk-In customers and address their issues w.r.t. Gold Loan process & various schemes offered at IIFL.
• Verify customers KYC & complete online registration.
• Provide after sales service to existing customers and obtain references from them to increase customer base.
• Provide good customer service experience while pledging / releasing /interest payment transactions.
  

Business Development:

• Ensure to bring in New CUIDs (New Customers) and maintain good relationship with existing customers for generating renewal & referral business.
• Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Ensure customer calling as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
  

Process Adherence & Compliance:

• Adhere to standard operating procedure of the organization and maintain all important registers at branch level.
  

Collections:

• Ensure strong follow up for interest collections to keep NPAs in control .
  

Interested candidates can share resume at shivani.thusoo@iifl.com or Whatsapp 8492093470