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97 Cushman & Wakefield Jobs

Helpdesk Executive

2-3 years

₹ 3 - 4L/yr

Hyderabad / Secunderabad

1 vacancy

Helpdesk Executive

Cushman & Wakefield

posted 7d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities

  • Provide first level contact and convey resolutions to TMs issues
  • Circulate day to day activities and Events
  • Support Space queries
  • Support TMs attendance and maintain leave trackers
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk TMs through problem solving process
  • Follow up with TMs, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed TMs’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Follow Standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Responding to Queries of Staff in person or through Chat, email or Phone on all company supported applications.
  • Redirect problem to correct resource
  • Serve as liaison between Residents and the Staff to resolve issues.
  • Follow up with Residents and management to ensure complete resolution of issues and document Resolutions for further reference
  • Prepare Weekly Activity Report about Issues raised by the residents and proper action taken on it by the respective department
  • Resolve technical problems with Local area networks and Wide area networks.
  • Identify and escalate situation requiring urgent attention
  • Track & route problems and requests
  • Share weekly helpdesk data in excel

Requirements and skills

  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation




Preferred candidate profile


Male and Female both can Apply






Employment Type: Full Time, Permanent

Read full job description

Cushman & Wakefield Interview Questions & Tips

Prepare for Cushman & Wakefield Help Desk Executive roles with real interview advice

Top Cushman & Wakefield Help Desk Executive Interview Questions

Q1. What kind of water proofing application are used on terrace roof slab of the commercial, residential buildings
Q2. What is the of floor to floor height of the Commercial building s
Q3. Which type ac unit using for server room?
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What people at Cushman & Wakefield are saying

3.1
 Rating based on 8 Help Desk Executive reviews

Likes

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  • Salary - Excellent
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Read 8 Help Desk Executive reviews

Help Desk Executive salary at Cushman & Wakefield

reported by 13 employees
₹1.9 L/yr - ₹4.2 L/yr
22% more than the average Help Desk Executive Salary in India
View more details

What Cushman & Wakefield employees are saying about work life

based on 1.2k employees
59%
62%
50%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Cushman & Wakefield Benefits

Submitted by Company
Health & Wellness
D&I
Workplace Culture
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Work From Home
Cafeteria +6 more
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