Front Desk Receptionist

Job description

Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.

• Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.
• Schedule and manage appointments, optimizing time slots based on the type of visit.
• Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
• Place reminder calls to clients one day prior to their scheduled appointment.
• Answer phone calls courteously, encourage appointment scheduling, and address inquiries.
• Maintain and follow up on a missed call log to secure future appointments.
• Relay messages accurately to the relevant veterinary staff.
• Assist with registration, paperwork, and verifying appointments upon patient arrival.
• Process payments, issue receipts, and ensure accurate record-keeping during check-out.
• Maintain a clean, organized, and welcoming waiting area.
• Monitor and communicate wait times to clients to ensure a positive experience.
• Maintain call histories and ensure all patient and appointment details are documented.
• Handle medical records according to clinic policies and privacy regulations.
• Manage cash transactions, reconcile payments daily, and prepare financial reports.
• Provide basic information about the clinic's services and general pet care resources.
• Perform general office tasks such as photocopying, filing, and maintaining inventory.
• Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.

Shift Timing: 9pm -10am (13 hrs) Night Shift (with two days on, two days off)

Location: Worli, Worli Naka, Mumbai

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Educational Details: Bachelor's (Preferred)

Benefits:

• Provident Fund

Schedule:

• Night shift
• Weekend availability

Experience:

• Total work: 10 plus years (Preferred)

Work Location: In person