Cluster Trainer (Delhi) at Croma - A TATA Enterprise

Role & responsibilities

• Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills.
• Preparation of training calendar for all the allocated stores.
• Conducting the following Trainings for all store employees:
• Product Training
• Process Training
• Systems training
• Behavioural training.
• Coordinating with various brands to conduct training at stores.
• On floor evaluation and feedback about training effectiveness
• Preparing MIS for all the trainings conducted including brand and other external trainings.
• Designing the training activities as required (content creation, mode of delivery etc.)
• Drive organizational level training initiatives like LMS etc.
• Monitor the training being conducted internally and externally, plan and take corrective actions wherever required.
• Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.