Department Manager

Role & responsibilities

Sales and Customer Service:

Generating sales for the assigned category.

Providing outstanding customer service by creating a friendly environment and maintaining product knowledge.

Assisting customers in locating merchandise.

Informing customers about promotions and advertisements.

Resolving customer complaints promptly.

Merchandising and Operations:

Assisting in completing price changes within the department.

Bringing up sales at registers and/or bagging merchandise.

Assisting in floor moves, merchandising, display maintenance, and housekeeping.

Processing and replenishing merchandise and monitoring floor stock.

Ensuring availability of products in the assigned category.

Participating in year-end inventory and cycle counts.

Ensuring adherence to SOPs (Standard Operating Procedures) in the store.

Team Management and Development:

Assisting in achieving set targets for service standards and operations.

Providing timely review and feedback to store employees.

Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings.

Sales Performance and Execution:

Executing plans to maximize sales as set by the immediate superior.

Monitoring sales performance in the assigned category against budgets.

Contributing to achieving overall sales goals.

Perks and benefits

Sales Incentives