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38 Croma Jobs

Showroom Sales - Electronics-TATA Croma, Chennai

0-2 years

Chennai

25 vacancies

Showroom Sales - Electronics-TATA Croma, Chennai

Croma

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Job Title/Designation: HR contact - 9908674927Customer Service Specialist (sales) Tata CromaJob Description:Customer Service

  • Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
  • Ensure 100% GUEST sales is followed in every customer interaction
  • Follow "Lean time equals Learn Time" principle at all times
  • Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
  • Maintains rapport with Customers.
  • Facilitate resolution on customer complaint, working jointly with service desk team
  • Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)

Process:

  • Maintaining the proper display of goods in the section as per merchandising mantra.
  • Ensure Ticketing is done as per standards and is always updated.
  • Stock counts to be done as per the defined processes
  • Maintains Customer data for follow-up in the Follow up Register

Continuous Learning :

  • Keeping oneself updated with all the product knowledge, promotions, processes and policies
  • Attend mandatory staff meetings and training sessions.
  • Knowledge of procedures in emergency situations.


Contact No- 8867916254


Employment Type: Full Time, Permanent

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What people at Croma are saying

Electronic salary at Croma

reported by 2 employees with 4-8 years exp.
₹3.2 L/yr - ₹4.1 L/yr
109% more than the average Electronic Salary in India
View more details

What Croma employees are saying about work life

based on 2.4k employees
62%
37%
52%
98%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Croma Benefits

Job Training
Soft Skill Training
Health Insurance
Team Outings
Education Assistance
Cafeteria +6 more
View more benefits

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