Program Manager

Functional Responsibilities of Program Manager for CRISIL Enterprise capability program 

Overall program level

• Strategizing, implementing and maintaining program initiatives and action plans.
• Maintain, monitor and report on the program KPIs including project execution status, financial and operational metrics like ROI, resource management, productivity, client feedback etc.
• Create BI dashboards (for e.g., on Smartsheet/PowerBI/Tableau) to facilitate visual program monitoring and reporting.
• Perform routine program validation to ensure projects are on track.
• Maintain periodic governance cadence with CRISIL and S&P Ratings stakeholders to report on program performance, overall program and individual project level health, issues and dependencies.
• Produce presentation material, meeting minutes and action item follow-ups.
• Ensure documentation of processes, SOPs, controls for program operations
• Evolve best practices for program success for e.g., assessment protocols for evaluation and improvement.
• Remain agile to lead ad-hoc responsibility areas.

Individual project level

• Work closely with internal and external stakeholders, cross functional teams, project execution teams at pre and post-mandate stages to drive timelines and actionable at individual project level.
• Sharing meeting minutes to capture timelines, actionable, and ensure alignment of project plans with client expectations and organizational objectives.
• Recommend improvements to execution teams on how their project plans can be further enhanced/streamlined to ensure successful execution.
• Identify and monitor execution risks across projects, collaborate with execution teams to ensure mitigation, and provide regular reports.
• Collaborate independently with execution leads on information required to govern project performance, for governance updates as required.
• Work with project execution teams to ensure maintenance and timely capture of data points required for program governance.

Essential Qualification

• Bachelor’s degree in business administration or related field
• Strong working knowledge of Salesforce
• Project Management certification will be added advantage

Experience

• 5+ years’ practical experience in supporting end-to-end program/ project management and governance work for big-ticket/company-wide projects, including strategic initiatives.

• Hands-on experience in collaborating independently across functions/teams to execute project objectives within the committed timeline.
• Experienced in identifying and executing process improvement opportunities that facilitate efficient/effective execution of projects. 
• Independent creation of PPT slides and visual dashboards for project reporting.

Skills

• Strong verbal and written communication
• Exceptional skills in time management, facilitation and organization
• Experience in managing multiple stakeholders
• Strong client focus to adapt to changing customer needs
• Adept at developing partnerships
• High proactivity, agility, accountability, and independence
• Strong excel skills; knowledge of BI tools (Power BI/Tableau) will be added advantage
• Good powerpoint presentation skills