Fresher - Client Service Executive

Job description

Job title: Senior Business Associate - Client Servicing

Department: Client Servicing Ulatus

Location: Goregaon West, Mumbai

Shift timings: (3pm 12am) (9 hours shift) (5 days working)

About us: Crimson Interactive

We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in Chinas STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs. 

To know more visit: www.crimsoni.com

Whats in it for you?

1. Global exposure: Crimson has a diverse employee base that serves international customers across 125 countries. You have a unique opportunity to work with global talents from different parts of the globe with different specializations and backgrounds. At Crimson, we have regional and global projects where you will find something new, dynamic and challenging to work on. Hard work, perseverance, and the eagerness to learn are all that you need to flourish at Crimson!
2. Growth & Benefits: Growth to us is learning something new every day. We not only provide you role-specific grooming and training but also facilitate your progression through a multitude of opportunities and platforms for you to develop your skill and personality, personally and professionally.
3. Culture & Diversity: Our team comprises of a mix of freshers and experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimsons fantastic work culture helps every employee feel a valuable part of a bigger team, while retaining their individual beliefs and culture.
4. Our ideologies& beliefs: At Crimson, growth is synonymous with progress, and our efforts are focused to offer flexibility and an environment for every employee to learn, share and grow. Our programs and culture facilitate our Crimsonites with all the elements required to build a strong and successful professional career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provide  

FLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTH

Key Responsibilities:

• Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and Voxtab 
• Work in collaboration with the Project Management Team for efficient project management
• Work in collaboration with the Marketing team for implementation of strategies
• Efficiently handle the customer service operations for international clients spread across 89 countries
• Shoulder responsibility for effective email communication with international clients and home team
• Communicate and coordinate with a team of project managers, academic editors, translators and transcribers
• Handle client inquires via Emails, calls and chats to provide appropriate solution, thereby increasing business.

Unique Benefits: 

• Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds.
• Opportunity to work in a niche and fast progressing industry
• Exposure to international markets spread across all major continents
• Opportunity to contribute in important organizational strategic decisions
• Opportunity to participate in various internal leadership development programs.
  

Pre-requisites/key characteristics and skills required:

• Graduates from any field/ MBA Freshers
• Has minimum of 2 years of experience in Customer service role.
• Knowledge of MS Office
• Coordination and effective decision-making skills
• Good verbal and written communication skills
• Ability to prioritize tasks according to urgency and impact.
  

Know about our Culture:
Crimsons Culture nurtures Crimsonites to give their best and become the best version of themselves, personally and professionally.
We offer a secure, safe, and rewarding ecosystem to establish a long and successful career with us.
In a nutshell, Crimsons culture empowers everyone to speak freely, learn passionately, work flexibly, and grow fearlessly.
Let’s take a closer look at some of the pillars of our Culture!
Open Communication | Meritocracy | Creative Thinking | Keeping it Light | Customer Centricity | I am Crimson

We create future Leaders
Crimson has a legacy of developing and nurturing young talent to become future leaders. Our Leadership Principles provide promising talents the best opportunities to fulfil their potential and lead high performance teams.

Awards and Recognition:

• ET Global Indian Leaders Awards 2022 For Excellence in AI & NLP
• Consistently ranked among the Best Employer brand awards – National “BEST EMPLOYER” Brands – 2021, “ASIA’S BEST EMPLOYER Brand Awards – 2021 & “SILVER STEVIE AWARDS” for “GREAT EMPLOYERS”
• Recipient of Common Sense Advisory Award – Top 75 Global Language Service Providers in the World.
• Recipient of HRAI Award for Most Innovative L&D Program & HRAI Award for Outstanding Employee Engagement Strategy
• Recognized as Top 10 Pharma & Life Science Tech Solution Providers by APAC CIOoutlook 
• Recipient of Top 100 Award for 100 Most Promising Companies 
• Connect with us on, LinkedIn, Facebook, Twitter & Instagram to remain abreast with the latest developments - https://www.crimsoni.com/